Shipping & Delivery Information
ELITE WOLF - Returns & Exchange Policy
PAYMENT REFUNDS AND RETURNS
Once the returned item has been received at ELITE WOLF it can take up to 14 working days for a refund to be processed.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card or paypal which was used when you made your purchase.
We are not able to refund any postage charges for returned items or exchanges but we will send any exchange items free of postage charges.
We aim to deliver all mainland UK deliveries between 7 to 10 working days, deliveries will be sent via Royal Mail.
FOR ANY ORDER UNDER £50 IT IS £3.99 DELIVERY
ORDERS OF £50 AND ABOVE IS FREE UK SHIPPING
INTERNATIONAL SHIPPING IS AVAILABLE ON CHECKOUT
RETURNS OF ITEMS
Please follow the steps below to return your item, unless the item is faulty or damaged this should be done within 14 days from the date of delivery. In the event of a query please contact firstname.lastname@example.org
Ensure the item is appropriately packed to ensure no damage occurs in transit.
We would suggest that items are sent by a recorded service if this is not possible you should obtain proof of purchase from a Post Office. Please ensure the correct postage is paid prior to returning the item.
Unless the item is damaged or faulty the customer is responsible for the returns costs.
FOR ALL RETURNS PLEASE CONTACT US FIRST
Terms and Conditions of Returns & Exchanges
Please read these terms and conditions to ensure your returned item does not get refused and is processed as quickly as possible. If you have a query please contact email@example.com and we will respond as soon as possible.
If products are not returned in an “as delivered” state (i.e. tags removed, make-up marks etc.) the return may not be accepted, or a charge may be levied to cover our additional costs.
If a return is refused we will send the items back to you, however, this will be at your own cost.
Refunds will be processed within 30 days of being notified of the return. Exchanges will take up to fourteen days.
If we are unable to exchange an item then we will offer a refund as per the procedures herewith.
If an item is delivered to you damaged or faulty we will refund the item, delivery to you and the return postage. We would ask that all faulty returns are sent by recorded post and that you email us a copy of your receipt for reimbursement.
We only accept exchanges on an item once. Except in exceptional circumstances, these exchanges must be the same product but different size or colour can be requested.
If an item is not received by us and you do not have proof of postage then we reserve the right to make you responsible for the original order value.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers the right to cancel contracts concluded at a distance at any time in the cancellation period (14 days after the day on which the goods come into the physical possession of the consumer) without incurring any liability (Sections 29 - 30). Section 35 provides that the consumer must send off the goods, or hand them over, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of his/her decision to return the goods.
Restricting the consumer's right to exercise his/her statutory 14 day cancellation right - by stating that if the returned goods are delivered to the merchant's office on a Saturday, the customer is liable for them being misplaced/getting lost - is contrary to the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR).
Section 5 of the UTCCR provides that a contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer. Pursuant to Section 6 of the UTCCR, the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all the other terms of the contract or of another contract on which it is dependent.
A customer has no way of knowing exactly when the goods will be delivered at ELITE WOLF offices when he/she sends them off. Delivery times are also likely to depend on where the consumer lives (where the closest post office is located). Therefore, in order to be sure to comply with ELITE WOLF request, the consumer would have to refrain from mailing the goods on, say Wednesday - Friday - and even then can't be sure that the goods won't be delivered at ELITE WOLFS on Saturday. This causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer who can't fully exercise his/her statutory cancellation right but has to take extra measures to make sure that the goods don't get delivered on Saturday.
As the stronger party in the contractual relationship, ELITE WOLF has a duty to organise its business so that returns can be accepted also on a Saturday/ arrange with the post office so that goods aren't delivered on a Saturday /are not left with neighbours, but that ELITE WOLF can pick them up at the post office on Monday, for instance.
Section 8 of the UTCCR provides that unfair terms in contracts concluded with consumers by sellers or suppliers shall not be binding on the consumers. As a result, ELITE WOLF can't refuse to refund the consumer for goods that are delivered on a Saturday within the statutory 14 day cancellation period and get misplaced.
Returns Policy - Trade Only
All dresses need to be returned in the original packaging of a poly bag that they were sent out in
If any garments are faulty please send them back in a poly bag with a note detailing a description of what the fault is and what action you require
All exchanges can take up to 14 days to process All credit notes will be processed within our 30 days term
ELITE WOLF - Delivery Policy
Our deliveries are normally made by INTERLINK or one of our other delivery partners. We will always try to honour the delivery dates shown on our website, however, in unusual circumstances, there may be a delay. We will always try to contact you as soon as we are aware of any delays that may affect your order.
Many of our orders will require a signature on delivery. If no one is available at the delivery address it may be left with a neighbour. A card will be left to advise this, or to confirm the parcel has been returned to a local depot. You can then contact the courier directly to arrange a convenient re-delivery.
Normal delivery times are 7-10 working days from the date the order was placed.